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FAQ

Can we pay through EFT?

Yes you can, EFT can be made into the following account:

FNB
Cheque
New beginnings Procurement
62575763141
Woodbridge 205609

Which payment forms do we accept?

Credit Card
We accept all major credits cards via PayFast

EFT
FNB
Cheque
New beginnings Procurement
62575763141
Woodbridge 205609

Is it safe to order and pay on-line?

The payment is handled by PayFast, a secure and trusted payment gateway and you will need to complete your details on their secure server for credit card payments.

Delivery

We offer a door to door delivery service to all major centres via Fastway couriers:

Please provide FULL PHYSICAL ADDRESS and NOT your P.O. Box address. Please ensure someone is present during office hours to collect the items at the address provided. Should nobody be available to receive your parcel at the provided address, the delivery will be delayed and extra costs may be incurred. We dispatch parcels Mon – Fri, excluding public holidays. Our delivery does include free insurance of up to R1000.00

Johannesburg and surroundings - 1 to 2 working days delivery time
Pretoria and surroundings - 2 to 3 working days delivery time
Durban and surroundings - 3 to 6 working days delivery time
George and surroundings - 3 to 6 working days delivery time
Polokwane and surroundings - 3 to 6 working days delivery time
Rustenburg and surroundings - 3 to 6 working days delivery time
Klerksdorp and surroundings - 3 to 6 working days delivery time
Cape Town and surroundings - 3 to 6 working days delivery time
Track & Trace your parcel:

For all door to door deliveries please log on to www.fastway.co.za to track your parcel once you have received your tracking number from us.

Alternatively, you may contact Fastway on:

Pretoria 012 333 0110
Johannesburg 011 974 2848
Cape Town 021 593 3252
Durban 013 577 9900
Klerksdorp 018 484 1234
Polokwane 015 293 2254
Rustenburg 014 538 3022
Bloemfontein 051 433 4240

Can I be sure that these are 100% genuine products?

·       We source our perfumes from one of the largest wholesalers in Europe / United Kingdom. We pay top pounds for our products ensuring that all perfumes are 100% original, European Clean goods and NOT Dubai original.
·       Our confidence in the authentication of our fragrances allows us to offer you a return/exchange policy.

Returns & Exchange Policy

What happens if I am not entirely satisfied with my product?

If for some reason your perfume is broken or faulty, the product must be returned within 7 days. If you return a product, please include full details and an explanation as to why you were not satisfied with the product.

All valid returns will be replaced and shipped within 5 working days once we have received the damaged product and verified that it was our mistake.

A full refund will be issued in the circumstance that we cannot replace the product within 5 working days.

Note that this excludes postage costs.

Return goods?

You are welcome to return any product provided that the product is in the same condition, has not been used and is still in its original packaging. We offer a 7-day full refund policy (excluding postage costs).

What happens if I want to change my once I have placed it?

This can only be done if your perfume has not been collected by the courier and in the process of delivering.

What happens if I want to exchange goods?

As per the South African Consumer Act, you are welcome to return any product provided that the product is in the same condition and packaging and has not been used.  If you wish to exchange the item for something else, you will be liable for return / exchange shipping costs. Remember we allow a 7-day return or exchange.

Do we offer Wholesale?

Yes. We do for a price list, please send us an email to wholesale@scentpennies.co.za.